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How do I return an item?
For After-Sales help Click Here
Faulty Goods :-
To return a faulty product please use the 'After-Sales' link above and choose the Returns option before posting the goods. When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. Please make sure the item is wrapped securely to avoid damage. Please note we can only accept a faulty return if your item is returned complete including all the original manufacturers packaging, so please do not throw this away upon purchase or we will not be able to accept the item back. IMPORTANT: PLEASE SEND RETURNED GOODS VIA RECORDED DELIVERY ONLY. If goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, Gadgetsville cannot be held responsible for any loss sustained. For returns found to be faulty we will either replace the product with the same, have the item repaired or offer a refund should the product no longer be available. Within the first six months of purchase you may return your item to us if it develops a fault. After this time please contact the manufacturer for repair or replacement of your product, details of how to contact the manufacturer can be found in the product manual. We are also only able to take returns on products with an inherent fault and not items that are no longer operating due to neglect or other means of damage - eg. Snapped headphones or damage to cables.
Non-Faulty Goods :-
If you change your mind about your purchase you have 14 days from the date of reciept to do so and return it to us unopened at your own expense for a full refund, after this time we do not accept returns. Ensure the item is packaged securely and include with your return a note containing your order number and reason for return. Please send the item back via Recorded Delivery - if goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, Gadgetsville cannot be held responsible for any loss sustained. We do test every single return, and if a returned product is found not to be faulty by our Gadgetsville test team we will return the product to you with an applicable postage charge. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.
This returns policy does not affect your legal rights.